Problems upgrade QB from 12 to 13.0.12, no rotating Icon #4484

Laba42 · 2 years ago

Hallo,
we have upgraded from QB 12.0.11 to 13.0.12 today without any errors in the log.

After starting the server, we started some builds to test. During the builds, the "Running Build Icon" rotated as usual.
Suddenly we noticed that the "Running Build Icon" no longer rotates for any of the started buildings and everything looked frozen. But the buildings continued to run, only the icon no longer rotated.

Is this a known problem?

We have now reset the snapshot of the QB server to version 12 and everything is running as usual.

Georg

2 Replies

solved #9
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drdt · 2 years ago

Isn't the running-build icon just an animated GIF? So if it is not rotating I think that would be a browser issue.

robinshen ADMIN · 2 years ago

Are you able to reproduce this issue with a brand new QB 13 installation?

1 Reply

Laba42 · 2 years ago

When I set up a new QB version 13 initail, the icon does not rotate either. With a new 12 version it does rotate.

But we test our update beforehand and when we updated our QB 12 testsystem to QB 13, the rotating icon also worked, otherwise we would not have tried to update our productive system yesterday.
Curiously, the icon in the test system has also stopped rotating since yesterday.

As we have the Easter holidays we will investigate this next week on Tuesday and get back to you when we have more information.

Have a nice weekend

robinshen ADMIN · 2 years ago

Have a nice holiday. Please let me know your client OS/browser version when you come back.

1 Reply

1 #6

Laba42 · 2 years ago

Our Chrome Version: Version 112.0.5615.50 (Offizieller Build) (64-Bit)

The icon rotates correctly in Chrome and Firefox on openSuse Tumbleweed 20230409 Kernel 6.2.9-1

But in our company everyone works with windows most with Version 10 Build 17763.4131

I tried a lot of things and the only thing I found out with the developer tools of Chrome is that if I change the setting inside the red circle (default) as well as inside the green circle, the SVG icon rotates.
But I have to say that I don't know much about CSS either.

The screenshot I made from a brand new QB 13.0.12 installation with only one step (sleep 5 minutes so that something can rotate).

steveluo ADMIN · 2 years ago

Hi@Laba42

Would you please check whether "Show animations" setting is enabled like below:

how to disable animations in windows 10.jpg

You may need enable this setting first.

Laba42 · 2 years ago

Ok, that works.

But we tested the upgrade from 12 to 13 beforehand and everything worked!

It was only last Friday when we wanted to update our productive system from 12 to 13 and started a few builds to test them that the running build icon suddenly stopped rotating.

And with the 12 version it also works without activating the switch.

Is it possible to bypass the query for the switch or overwrite the css?

steveluo ADMIN · 2 years ago

Hi@Laba42

I don't know why it suddenly stopped working. Maybe there was a cache, or maybe the animation setting was just updated by your corp?

The 12 version didn't use CSS animation for loading icon, instead, a gif image was used.

Yes, you can overwrite the css with below snippet in Administration -> Css Customization page:

.fa-spin {
    -webkit-animation-delay: var(--fa-animation-delay, 0);
    animation-delay: var(--fa-animation-delay, 0);
    -webkit-animation-duration: var(--fa-animation-duration, 2s);
    animation-duration: var(--fa-animation-duration, 2s);
    -webkit-animation-iteration-count: var(--fa-animation-iteration-count, infinite);
    animation-iteration-count: var(--fa-animation-iteration-count, infinite);
}

#10

Laba42 · 2 years ago

Thank you,
This is the better or easier way for our company.